Service
that transcends
borders.
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Select your personal
global service from Rittal. |
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To further enhance the security, reliability and availability of your Rittal solution, we offer four standard service packages: Basic, Comfort, Advanced and Full. The customer simply chooses the level of service which best meets their needs. Individual terms can also be arranged with customised service packages.
» Compare for yourself
» Overview of service agreements
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Scope of the service packages in detail.
The decision in favour of Rittal Global Service is an investment with long-term value:
- Safeguard the flawless functioning of your Rittal products and enjoy the confidence of even greater reliability.
- Thanks to our closely meshed service network, we are always at hand locally to keep your downtimes to a minimum.
- With the Advanced and Full service packages, regular maintenance enables you to extend product warranties to up to 5 years.
Reachability
- Business hours (Basic and Comfort packages):
All calls taken during RITTAL office hours.
- 24 / 7 / 365 (Advanced and Full packages):
24-hour hotline, seven days a week, 365 days a year, including Sundays and public holidays.
Response time (engineer on site)
- Next working day (Basic package):
A service engineer will be on site on the next working day after receipt of a call. Actual time of arrival dependent on individual daily schedule.
- Next day (Comfort and Advanced packages):
A service engineer will be on site on the next weekday after receipt of a call. Actual time of arrival dependent on individual daily schedule.
- 8 hours (Full package):
A service engineer will be on site within 8 hours.
Spare parts availability
- Standard (Basic and Comfort packages):
Spare parts supplies from RITTAL stores.
- 24 hours (Full package):
Defined spare parts held in stock by RITTAL for delivery within 24 hours. The scope of spare parts concerned is defined as an annex to the contract. All such spare parts are specified with corresponding values and quantities.
- Individual concept (Full package):
A customer-specific spare parts package is part of the service contract. All such spare parts are specified with corresponding values and quantities.
Maintenance
All service packages include regular maintenance for your RITTAL products:
- Basic – Once per year
- Comfort and Advanced – Twice per year
- Full – At least twice per year
- Customized – Customer-specific
Extended warranty
"Advanced" and "Full" service packages include warranty extensions of 1 to 3 years, for a total warranty period of up to five years.
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Overview of service agreements
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Reachability |
Response time |
Availability of spare parts |
Maintenance |
Warranty extension |
| BASIC |
Business hours |
Next working day |
Standard |
1 x year |
Optional |
| COMFORT |
Business hours |
Next day |
Standard |
2 x year |
Optional |
| ADVANCED |
24 hours
365 days/year |
Next day |
24 hours |
2 x year |
Yes |
| FULL |
24 hours
365 days/year |
8 hours |
Individual concept |
Individual
(at least 2 x/year) |
Yes |
| CUSTOMIZED |
As agreed |
As agreed |
As agreed |
As agreed |
As agreed |
If you have any further questions, or if you would like individual and personal advice regarding our service packages and other offers, please feel free to contact our service specialists in the Rittal subsidiaries, which can be found at www.rittal.com, at any time. We look forward to helping you! |
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