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The satisfaction of knowing
that everything is taken
care of.
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| We work tirelessly to give our customers the satisfaction of knowing that everything is taken care of. |
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With this in mind, Rittal Global Service is on a worldwide mission to ensure that every aspect of our products is exactly as it should be: perfect.
Rittal’s added value begins with the quality of our products, and extends throughout every phase of the process, from planning and commissioning, right through to support and servicing once the system is up and running. This all-round support translates into the Total Benefit of Usership, which is Rittal Global Service’s way of ensuring your satisfaction.
» Service agreements
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 Pre-Sales
We smooth the way for your decision making.
- Demand analysis: On-site analysis of the problem.
- Load tests: Determination of parameters that may vary according to load.
- Thermography: Identification of heat radiation sources.
- Simulation and calculation: Extensive research at the pre-installation phase.
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 Implementation
Because we like to be there when you reach your solution.
- Installation/integration: Construction / installation of technical plant.
- Commissioning: Setting of all parameters and data.
- Instruction: Training of employees in equipment functions.
- Certification: Device-specific certification / documentation.
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 After-Sales
We face up to our responsibilites.
- Service agreements: Protecting the security and reliability of your equipment.
- Maintenance / servicing: Technical measures to maintain functionality.
- Repairs: Qualified service engineers worldwide.
- Spare parts management: Direct, fast supply of spare parts.
- Training: Comprehensive training opportunities.
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Every purchase decision is based on expectations, and our global service represents a promise to meet these expectations at all times, from the planning phase, to commissioning, right through to servicing. After all, as a customer, your requirements do not begin and end with the purchase itself. There are three main areas where we ensure that all your needs are met.
Pre-Sales
We smooth the way for your decision-making:
Demand analysis, load tests, thermography, simulation and calculations
Implementation
Because we like to be there when you reach your solution: Installation / Integration, commissioning, instruction and certification
After-Sales
We face up to our responsibilities: Service agreements, maintenance / servicing, repair, spare parts management and training
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Ultimate confidence: Individually tailored service packages.
With our service packages, you can further enhance the reliability and ease of use which is already inherent to all Rittal products – with guarantees for maximum availability and optimum performance.
» Further information
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Info request
Your direct line to us:
If you have any further questions, or if you would like individual and personal advice regarding our service packages
and other offers, please feel free to contact us.
» Further information
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Training |
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| Terms of guarantee |
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